Frequently Asked Questions
Discover everything you need to know about our organic beauty solutions.
Are Indus Valley products 100% organic?
Yes, our products are formulated using certified organic ingredients and are free from harmful chemicals like ammonia, lead, and parabens, ensuring a natural approach to beauty.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard domestic shipping takes 3-5 business days, while international delivery can take 7-12 business days depending on the location.
What is your return policy?
We offer a 15-day return policy for unopened and unused items. If you receive a damaged or incorrect product, please contact our support team within 48 hours for a replacement.
Do you perform animal testing?
No, Indus Valley is committed to ethical beauty. All our products are cruelty-free and we never test our formulations on animals.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. Secure encryption ensures your transaction details are always protected.
Is a patch test necessary before using hair color?
Even though our colors are natural, we highly recommend performing a 48-hour patch test before full application to rule out any individual botanical allergies.